iTunes’ error code 0xE80000A can show up while connecting an iPhone to a Windows PC for several reasons. For example, it could be a buggy instance of the iTunes app, corrupt iPhone permissions, or even a worn-out Lightning cable. A similar error can also show up while plugging in an iPad or iPod touch. Work through the following troubleshooting tips to fix error 0xE80000A in iTunes on Windows 10 and 11.
Restart Apple Mobile Device Service
iTunes uses a background process called “Apple Mobile Device Service” to interact with Apple devices you connect to your Windows computer. Restarting it is a quick way to eliminate random glitches that result in the 0xE80000A error. To do that:
Fully Quit and Relaunch iTunes
Another way to fix iTunes error 0xE80000A is to force-quit and relaunch iTunes. To do that:
Repair iTunes to Default Settings
If you use the Microsoft Store version of iTunes, try resetting it to its default settings. However, that may cause you to lose various forms of data—e.g., Apple Music downloads. Your iPhone backups will not be affected. If you want to go ahead:
Run iTunes as an Administrator
Running iTunes as an administrator can fix loads of errors and other issues with the application. To do that, search for iTunes on the Start menu and select Run as administrator.
If that fixes error 0xE80000A, consider setting up iTunes to launch with administrative privileges always.
Restart Your Windows PC
If the above tips didn’t help, try restarting your PC. That should get rid of minor connectivity issues preventing your iPhone from communicating with iTunes. To do that, open the Start menu and select Power > Restart.
Change USB Ports and Cable
Malfunctioning or damaged USB ports also result in iTunes errors, so try connecting your iPhone to a different port on your computer. Avoid USB hubs since they don’t provide sufficient power to devices and cause additional issues. While you’re at it, closely examine your iPhone’s Lightning cable and make sure it’s not twisted, frayed, or broken. Use a different Lightning or third-party MFi-certified USB cable and check if that makes a difference. Additionally, you may want to consider checking for and cleaning the Lightning port on your iPhone of any dust or lint. Compressed air (do not stick the can’s nozzle inside) or an interdental brush can help.
Reset Lockdown Folder in iTunes
If the iTunes error 0xe80000A persists, rename the folder that stores the authentication information and security certificates of Apple devices on your computer. That forces iTunes to recreate a new folder and helps rule out corruption issues. To do that: ren C:\ProgramData\Apple\Lockdown Lockdown.old Note: If resetting the LockDown folder results in an iTunes 0xE8000003 error, revisit the relevant section above and reset iTunes. If you use the non-Microsoft Store version of iTunes, you must reinstall the app (more on that below).
Reset Location and Privacy Settings
Obsolete trust permissions in iOS also results in error 0xE80000A iTunes. To clear them:
Disable Third-Party Antivirus Software
If you have third-party security software installed on your computer, briefly pause all protection and check if that helps iTunes connect to your iPhone. If yes, you must use the program’s allow list to stop iTunes from being flagged as a security threat.
Update to the Latest Version of iTunes
Updating iTunes to its latest version is the best way to resolve persistent bugs, glitches, and incompatibilities that result in error 0XE80000A. The process differs depending on whether you use the Microsoft Store or the standard version of iTunes.
Update the Microsoft Store Version of iTunes
Update the Standard Version of iTunes
Update Windows and iOS
Continue by installing the latest Windows and iOS operating system updates.
Update Windows
Note: Select the View optional updates option, expand Driver updates, and install any pending mobile device driver updates.
Update iOS
Uninstall and Reinstall iTunes
If none of the fixes above help, you might be dealing with a corrupt iTunes installation that only reinstalling the program can fix. You will not lose any iPhone backups during the process.
iTunes 0xE80000A Error Fixed
Despite its cryptic nature, iTunes’ error 0xE80000A is fairly straightforward to solve. Just work your way through the fixes above, and you should be able to connect your iPhone successfully to your PC. Also, keep iTunes, Windows, and iOS up-to-date to minimize the chances of running into similar errors going forward.
